Get $100 Off Your Repair. CALL NOW  778-716-2498

7 Signs You Need a New Furnace Now

Get $100 Off Your Repair. CALL NOW  778-716-2498

7 Signs You Need a New Furnace Now

HVAC Services in Parksville and Nanaimo | Furnace & Air Conditioner Installation & Repair

Take advantage of instant rebates and savings by getting $6,000 off a new system with our heat pump rebate match event! Plus, make no payments and pay no interest on your new system.

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Heating & Air Conditioning for Vancouver Island Since 2004

The Comfort Group: Vancouver Island’s Community HVAC People.

HVAC Parksville and Nanaimo

For HVAC services you can count on, The Comfort Group here. We are experts in all things HVAC. Whether your furnace is on the fritz or you need a new air conditioner, give us a call and we’ll be there in no time.

The Comfort Group serves Vancouver Island’s heating, cooling, and indoor air quality needs. As Lennox® Premier dealers, we’re also a preferred Lennox® product supplier and installer.

Services are available to homes and businesses located from Duncan, north to Campbell River, and as far west as Port Alberni. Our estimates are always free and our high-efficiency HVAC units can save you a bundle of money — call The Comfort Group for a free estimate today!

Emergency Services – 24 Hours a DayAs Vancouver Island’s comfort experts, we want our customers to be comfortable at all times. That’s why we offer emergency services, 24 hours a day, 7 days a week.

Your local Lennox dealer.

Looking for Lennox home furnace & AC solutions? We’re here to help.

As a Lennox Certified dealer across Vancouver Island, we’re your trusted service partner for installation, maintenance & repair of all Lennox-branded home comfort products.

Our techs know the ins & outs of these systems and are able to offer service at every level of need.

From product support to fixes for a non-functional AC or furnace to a fresh, full-service install – we’re your local partners for all things Lennox.

“Comfort” is Our Middle NameAt The Comfort Group, we’re known for providing services and products that help you get the most comfort throughout your indoor living or work spaces. We have five service centres around Vancouver Island to provide you with unparalleled service. Many customers comment on the honesty, integrity, and friendliness of our service technicians. As fully-insured, FortisBC-registered, and ITA-certified contractors, you can also count on quality service.

Whenever you call The Comfort Group for an HVAC repair or service, we will take the time to explain the work that is needed. And, we’ll never try to talk you into buying a product you don’t need. After all, with the efficiency of Lennox®, John Wood®, and Honeywell products, they practically sell themselves!

Natural Resources CanadaLearn ways you can save on your energy costs and help save the BC environment by visiting the Natural Resources Canada website.



There are a few signs Parksville homeowners should be aware of when it comes to their HVAC systems. A buzzing or rattling sound coming from the system, visible rust or cracks on the system’s surface, your furnace only blowing cool air or your air conditioner only blowing warm air, humidity levels that are off in your home, rooms heating unevenly, or an unexpected rise in your utility bills could all indicate that you need a new HVAC system. The best way to find out whether you require a new system is by scheduling an HVAC maintenance appointment with The Comfort Group. Maintenance appointments are a great way to assess your system, as well as troubleshoot any problems. Experts recommend that HVAC systems receive a yearly tune-up in order to ensure they’re functioning optimally and extend their lifespans. During the appointment, an HVAC expert will arrive at your home, assess your HVAC systems, and offer their professional opinion on whether they should be replaced. Rest assured that no matter the outcome, The Comfort Group is here. In any HVAC emergency, whether minor or major, you can always call us and we’ll have a technician at your home in no time. We even offer 24/7 repair services to Parksville residents at no extra cost. That’s right, there no are no hidden fees, whether your HVAC service is performed on a weekend, holiday, or after hours. 

The decision of whether to repair or replace an HVAC unit, like an air conditioner or furnace, depends on several factors. The first factor is the age of the HVAC unit. Most HVAC systems are designed to last between 10 and 20 years, so if you’ve had your system for over a decade, it could be time to replace it. The cons of older units are that they tend to be less energy-efficient and they may require frequent repairs, which can be costly. For example, repairing an old HVAC unit that frequently stops working may cost you more than the price of buying a new one, depending on the extent of the issue. If your air conditioner or furnace has started making a habit of shutting off, it’s likely a sign that your HVAC unit is near the end of its life, and you may be better off replacing it. If you’ve noticed other symptoms of an old HVAC unit beyond it shutting off, such as a buzzing or rattling sound, rooms heating or cooling unevenly, or visible rust or cracks on the unit, this could be another indication that it’s time to replace it. On the other hand, if your air conditioner or furnace is relatively new (under ten years old) and the problem is relatively quick and inexpensive to fix, then repairing it might be the wisest decision. Ultimately, if your furnace or air conditioner has stopped working and you aren’t sure what to do, contact The Comfort Group in Parksville. We are always happy to offer our professional opinion on whether to repair your old HVAC system or have a new one installed.

Modern HVAC units are designed to be far more energy-efficient than their older counterparts. Therefore, a new HVAC system requires less energy to function, effectively lowering your utility bills. If energy efficiency is a top priority, consider a system with a SEER rating of 15 or above. These units consume even less energy than others.  

Whether you need a gas furnace, central air conditioner, central heat pump, or ductless system depends on the size of your home and the existing infrastructure in your home. For example, when it comes to a furnace vs. a heat pump, you will need to check whether a gas line runs into your heating system. If it does, then you have a furnace. However, if there is no gas line then you may have a heat pump, as heat pumps only use electricity. If there is no visible gas line that you can see, check your utility bills as they should indicate your gas usage. In terms of a central air conditioner or a ductless system, you will first need to determine if your home has air ducts. If your home has air ducts, central air conditioning may be the best choice for you, especially if your home is large (central air is typically the most effective cooling method). However, if your home does not have the necessary ductwork, then a ductless system is an excellent alternative.

BTU stands for British thermal unit, and it is a unit of heat. More specifically, it is defined as the amount of heat required to increase the temperature of one pound of water by one degree Fahrenheit. Furnace outputs are measured in BTUs, and not all furnaces have the same output. The size of your home is the main factor in determining the BTU output your furnace requires. For example, a 1,500 square foot house should have a furnace with a minimum output of 40,000 BTUs and a maximum output of 90,000 BTUs. Anything less than 40,000 BTUs and your furnace may not be able to effectively heat your home.


Learn More About The Comfort Group’s Parksville HVAC Services and Receive a Free Estimate on Your HVAC Installation Today!

Want to learn more about The Comfort Group’s HVAC installation and maintenance services? You’re in the right place. We offer free estimates on all HVAC installations, from air conditioners and heat pumps to furnaces and tankless water heaters. Contact us by phone or email and one of our knowledgeable and friendly representatives will be pleased to assist you.

What Homeowners Say About Comfort Group

"An absolutely excellent experience with The Comfort Group from Parksville, BC. Very professional overall excellent experience with the installation of our new Lennox mini split heat pump system. The installation was on time as promised and with no surprises. All of the installers were very courteous, friendly, knowledgeable and clearly all were very experienced with their work. I can absolutely recommend The Comfort Group for sales and installation."

Eric Schmidt - Google Review

"This company installed a heat pump and modified my oil furnace as secondary heat after I had been told by another well known company that the furnace could not be modified as it was too old, at ten years! I was impressed with the tidy and speedy installation .We have been delighted with the Heat-pump and especially the running costs. Over the last two years of operation we have averaged $2.51 a day for heating/cooling our 2000 sq.ft. home 24/7."

Tim M – HomeStars Review

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